Comments on: Would You Rather Have Good Service or a Good Product?

By: Michael Massie

Michael Massie — Mon, 05 Jan 2009 23:46:10 +0000

Des, trust is so basic to having a good business relationship, and I think it gets overlooked way too much in today's business environment. All the folks I coach in small business sales, marketing, and management learn that building trust with a client goes much further than any slick sales presentation or tricky ad ever could. Nice blog post - much appreciated. Michael Massies last blog post..What Does a Real Home Based Internet Business Look Like?

By: Jason Anderson

Jason Anderson — Fri, 12 Dec 2008 20:59:23 +0000

Not that there really is a choice here.... But if you really want me to make a decision on good service v.s. a good product.... I'd have to say good service. Think about it. If the product is just "so so" you can get help, advise, personal attention, etc with good customer service. For example, let's say you go out a purchase a new electronic gizmo that you are really unfamiliar with. The thing isn't really that easy to operate and probably could have been designed to be a little more user friendly. But, with good customer service, perhaps you could have the salesperson or store owner show you how to use it. Maybe they can show you a couple short cuts or tricks in using that gizmo. If they do, the are effectively still winning you over for repeat business with great customer service even though they sold you an inferior product. They make up for the product with their personal attention. Make sense? Jason Andersons last blog post..How to Stop Website Content Thieves

By: Bobby - Real Home Business

Bobby - Real Home Business — Sat, 06 Dec 2008 00:38:26 +0000

Would you rather have good service or a good product?… Here’s something to think about. As a home based business owner, I have to answer that question by FIRST asking MYSELF the following questions:

1. Which would most likely cause my customers to return and do business with me – good service or a good product?

2. Which would most likely cause my customer NOT to return and do business with me – bad service or a bad product?

Now the answer is simple. Most people tend to ignore crappy service in order to get what they perceive as a good product. They just seem to chalk it up as “cost of getting what they want”.

By: workhomemoney

workhomemoney — Fri, 05 Dec 2008 02:14:25 +0000

Great post to showcase the need and power of trust in business. Whether it is a home business or a big business, everything depends on trust. You should produce quality goods and offer quality services to your customers so that they keep trusting you all the time. Customers keep your business afloat and trust helps it to survive and grow. Last blog post 30 ideas to remain productive and sane in your home business

By: Becky McCray

Becky McCray — Fri, 21 Nov 2008 01:57:11 +0000

I think you have managed to express clearly something I've been struggling to say for some time. It's so obvious when you see a business built on personality ethic, instead of character ethic. In fact I was watching that difference today, but not thinking to apply these concepts to it. Thank you for an excellent reminder. Becky McCrays last blog post..Our best Accounting Basics articles