How Extra Mile Customer Service Works

Ever met anyone in business who said they wouldn’t go the extra mile for a customer?

Not likely. I think we all like to think we put ourselves out, do a bit extra, for customers. Or we say we do. But it’s only human to wonder sometimes – what’s the difference between going the extra mile and letting people take advantage of you?

Paul Andersen relates an example, with customer feedback, that could help reassure the waverers among us that going that extra mile is good business.

Share this...Tweet about this on TwitterShare on LinkedInShare on FacebookShare on Google+Pin on PinterestEmail this to someone
About Des Walsh

I show business owners and other professionals how to navigate the social media maze and use LinkedIn effectively. I'm an author, speaker, business coach, social media strategist and LinkedIn specialist. Connect with me on LinkedIn, Google Plus and Twitter. And to stay in the loop, get my weekly Social Business Bites.

Comments

  1. Appalling, Robyn. Have left my comment there.

  2. Des, my friend, I call your attention to this post on Google’s latest acquisition, JotSpot and their choice to not go the extra mile.
    http://sleepyblogger.com/?p=419
    Be sure to read the comments. Grr…