Eye Contact – A Clue to Ownership

On Saturday I went to the mall to buy a printer cartridge at the electronics store. The young guy was keen to serve me, alert, attentive, processed the credit card, gave me the bag with the item in it, said ‘Thanks’ in an offhand way and looked somewhere off to the left. Maybe he was looking for another customer, maybe he was bored.

I figured he was not the owner.

(Publisher’s note: Somehow, most of the original of this post disappeared in the process of being posted. I’ve done my best to spell out the fuller story in a later post, More on Eye Contact and Ownership: Des).

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About Des Walsh

I show business owners and other professionals how to navigate the social media maze and use LinkedIn effectively. I'm an author, speaker, business coach, social media strategist and LinkedIn specialist. Connect with me on LinkedIn, Google Plus and Twitter. And to stay in the loop, get my weekly Social Business Bites.

Comments

  1. Des, not a surprise, Like I tell everyone, one bad review can deep sink (insert business here). I hope to not make those same mistakes as the salesperson in that store you went too. Of course, the only person I can blame is myself if it happens on my blog. Talk about accountability.

  2. Business Opportunities Weblog says:

    Eye Contact – A Clue to Ownership

    Des Walsh: “On Saturday I went to the mall to buy a printer cartridge at the electronics store. The young guy was keen to serve me, alert, attentive, processed the credit card, gave me the bag with the item in…